FAQ

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Shipping & Returns

Do you ship internationally?

We ship internationally to bring joy to our Bucherbabes all around the world. You can find more information on shipping and returns here.

When will my order ship?

Your newly purchased Melina Bucher handbag usually takes 2-3 business days to ship. Take a note that this does not include weekends or holidays. Once your order has shipped, you will receive the shipping confirmation via email with your tracking number.

My international tracking is not updating and I cannot wait to receive my bag!

Don’t get frustrated, babe! International orders usually take 10-15 business days to arrive. Our delivery time is calculated based on contracts with our shipping partners and may be delayed due to custom office inspections. For more accurate tracking information you can check your local post office’s online tracking or directly contact your local post or customs office. If you have tried contacting your local post office and still did not get any information, contact our team at info@melinabucher.com.
We are happy to help you out!

Will I be charged customs?

Please note: All international orders outside the EU are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your order and/or shipping total. Melina Bucher is not responsible for fees associated with import. All fees must be paid by the parcel recipient.

How do I track the delivery of my order?

We love your excitement! Once your order ships, we will send you an email with your tracking number - so you can spy on the journey of your new bestie 24/7 😉!

Do you accept returns?



Christmas Gifts Return


We try every day to improve our products, but if you aren't happy with your order, you can send it back within 14 days of receiving the order.
Please make sure that all received items must be in their original and respective packaging. Melina Bucher® is not responsible for any shipping and returning fees. We recommend sending your return using a carrier that offers tracking services.
Please send your order back to:

Melina Bucher®
G6, 15
68159 Mannheim
GERMANY

Once the return is received and quality checked, you will receive a refund for the items minus any shipping expense.

My product came in damaged!

We are sorry for the inconvenience! Please contact us within 48 hours of receiving your package for items that are defective, damaged, or wrongly shipped. Any item that is believed to be defective or damaged may only be exchanged for that same item. Please hold on to all items until further instructed for a solution.

Sustainability

What is a vegan handbag?

Animal welfare is very dear to our hearts. This is why our products are 100% vegan, cruelty-free, and PETA-approved.
In order for a handbag to be vegan, its manufacturing process has to rely solely on animal-free components. All materials used, including adhesives and dyes, do not contain animal derived ingredients.
As Melina Bucher considers itself a vegan company, we additionally use animal-friendly materials for our packaging: your Melina Bucher handbag is shipped in a recycled card box wrapped with paper-based tape and sealed with vegan glue.
Furthermore, all our marketing materials including flyers and business cards are vegan certified and produced in a CO2 neutral company based in Germany.
Find out more about our compassion for animals here.

Is a vegan handbag simply a faux-leather bag?

Not at all! Faux-leather is a term used to differentiate the material from leather, which in Germany is defined according to the RAL 060 A2 norm. Faux-leather can mean any material imitating leather. It is also used for leather which is coated with more than 0.15mm of other materials.
Buying a faux-leather handbag does therefore not ensure that the product is animal-friendly. A vegan handbag is manufactured using solely materials, adhesives and dyes that are free of any animal ingredients.

You are a designer brand – why don’t you use genuine leather?

We are particularly keen to change the perception of leather as a luxury good.
Commonly used materials such as leather, wool, and fur do not align with our ethical and sustainable values. Those materials are not only harmful for animals, but also have a huge negative impact on the environment and the people involved in the production process. Studies such as the HIGG material index show that on average, leather has five times the environmental impact than that of PU-based leather.
However, the use of sustainable and ethical materials does not come at the expense of quality. Melina Bucher uses an innovative material developed for the automotive industry in long-year processes, which in turn, actually makes it a more expensive product. The material is science-based: It consists of different, carefully considered layers. Its protective surface is water-repellent, stain resistant and easy to clean.
Find more information on our material here.

Where do you manufacture your products?

Transparency and traceability are integral parts of our business. We attach great importance to traceable supply chains and a partnership network. Melina Bucher handbags are designed in our headquarters in Germany and are handcrafted in selected European manufactories. To reduce transport routes, the production of the bags is concentrated around the Istanbul area.
You can discover more about each step of the supply chain in our interactive transparency map.

Which materials do you use?

As for now, we are working with vegan leather (a performance PU fabric) and GOTS certified organic cotton. Our leather alternative is a high-performance material from the automotive industry. It not only ensures highest quality but also is PETA-approved vegan.
Before launching our first collection, we evaluated around 30 different vegan leathers until we found the perfect combination of haptic pleasure, durability and performance. We are eager to constantly reinvent ourselves, researching the newest developments in material technology and sustainability. The major goal is to launch the first fully circular bags made of fully plant-based leather.
Find out more about our materials here.

What is special about your dust bags?

Our signature dust bags keep your precious Melina Bucher bag safe and are also an eyecatcher!
Dust bags tend to just lie around once you unwrapped your bag. Since we value sustainability, we want to give them a second life by upcycling them in an eco-friendly manner. Hence, our dust bags have handles and are designed as additional shopping bags you can use for grocery shopping.

Payment

What payment options do you offer?

At Melina Bucher you can use the following payment methods to pay for your order:

Will I be charged with international banking fees?

The final total you see during checkout is in Euro (€). Once your bank pulls the funds, it will take into account the current exchange rate. Depending on your bank, it may charge additional fees for foreign currency transactions.
Please contact your bank for further information.

About Melina Bucher

What values does Melina Bucher stand for?

Melina Bucher handbags set a statement - high-quality products, fully vegan and sustainable. Our mission is to combine finest craftsmanship and smart design with compassion and sustainability. Transparency and traceability are integral parts of our business.

Animals: We believe that animals are not worth any less than other beings – they all have different personalities, share love, have families and desires. That’s why we think people have no right to harm them in any way. All of our products are 100% (PETA-approved) vegan and cruelty-free!

Sustainability: We embrace sustainability in every aspect of our company. For instance, our manufacturers exclusively use sustainable materials (PETA-approved, OEKO-TEX 100 and GOTS certified). Transport routes are kept short by a 100% European supply chain. Longevity and multifunctionality play a central role in our exclusive collection. Melina Bucher bags are characterized by a timeless, sustainable design.
Every detail matters: For packaging we use paper-based tape with vegan glue and our dust bags are designed to be reused as shopping bags.

Transparency: Melina Bucher believes transparency is a crucial factor in order to change the fashion industry. Therefore, we put information out in the open. For instance, our European supply chain is 100% transparent. Check out our transparency map here.

Innovation: We use the most innovative and luxurious materials for our handbags. Before launching a new product line, we evaluate many different fabrics based on their design features and sustainability. We are also actively involved in material development with different startups and work in research projects with German universities concerning sustainable material technology.

Redefining luxury: Melina Bucher rethinks luxury by combining ethics with high-end design aesthetics. We want to promote a new way of luxury which is not only an alternative but constitutes the modern, innovative approach to fashion. Our products merge smart design and sustainability. We intentionally developed a counter model to fast fashion; Melina Bucher bags are engineered to last a lifetime.

Product & Care

How can I clean my new handbag?

Our vegan leather is a very innovative and highly durable material. You do not need any wax or sun protection to keep it beautiful for a long time. It is easy to clean - or common stains just use a soft cloth and water.

Note: Always try cleaning method in a hidden area first to determine result. We are not responsible for any damages incurred while cleaning. So keep your baby safe!

Stores & Press

Can I find your bags in stores?

You can find timeless pieces in selected partnership stores. For an overview of stores carrying our designer bags click here.

Where do I send press inquiries?

You can send your press inquiry to press@melinabucher.com
For more press information links to released articles on Melina Bucher please visit our press page.