Shipping Policy

Germany

  • Free Standard Shipping (2-5 business days)
  • Express Shipping: €20 (1-2 business days)

Delivery via DHL, UPS or DHL Express

Please note that most of our items are made-to-order in our atelier in Germany and therefore take longer to be shipped out. You can find detailed information on the dedicated product page.

EU

  • Free Standard Shipping (2-5 business days)
  • Express Shipping: €20 (1-2 business days)

Delivery via DHL, UPS or DHL Express

Please note that most of our items are made-to-order in our atelier in Germany and therefore take longer to be shipped out. You can find detailed information on the dedicated product page.

Switzerland, United Kingdom

  • Free Standard Shipping (2-5 business days)
  • Express Shipping: €20 (1-2 business days)

Delivery via DHL, UPS or DHL Express

Please note that most of our items are made-to-order in our atelier in Germany and therefore take longer to be shipped out. You can find detailed information on the dedicated product page.

Please note that we are not responsible for any import VAT or custom fees upon delivery.

Rest of Europe

  • Standard Shipping: €20 (2-10 business days)
  • Express Shipping: €50 (1-2 business days)

Delivery via DHL, UPS or DHL Express

Please note that most of our items are made-to-order in our atelier in Germany and therefore take longer to be shipped out. You can find detailed information on the dedicated product page.

Please note that we are not responsible for any import VAT or custom fees upon delivery.

North America (USA, Canada)

  • Standard Shipping: €20 (2-10 business days)
  • Express Shipping: €50 (1-2 business days)

Delivery via DHL, UPS or DHL Express

Please note that most of our items are made-to-order in our atelier in Germany and therefore take longer to be shipped out. You can find detailed information on the dedicated product page.

Please note that we are not responsible for any import VAT or custom fees upon delivery.

Rest of World

  • Standard Shipping: €20 (2-10 business days)
  • Express Shipping: €75 (1-2 business days)

Delivery via DHL, UPS or DHL Express

Please note that most of our items are made-to-order in our atelier in Germany and therefore take longer to be shipped out. You can find detailed information on the dedicated product page.

Please note that we are not responsible for any import VAT or custom fees upon delivery.

Refund Policy

Right to return

We offer full refunds for all returned items within 30 days from delivery.

Note that we are unable to refund express shipping charges as well as return shipping costs.

Return conditions

All items must be in their original and respective packaging. MELINA BUCHER is not responsible for any return shipping fees. We recommend sending your return using a carrier that offers tracking services. Once the return is received and quality checked, you will receive a refund for all returned items.

Note that express shipping fees per our shipping policy are not refundable.

Return address

Please return your items to:

MELINA BUCHER
G6, 15
68159 Mannheim
GERMANY

Damaged or wrong items

Please contact us within 48 hours of receiving your orders for items that are defective, damaged, or wrongly shipped. Any item that is believed to be defective or damaged may only be exchanged for the same product. Please hold on to all items until further instructed for a solution.

For more information on shipping and returns, please visit our FAQ.