FAQ

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About MELINA BUCHER

Where is MELINA BUCHER located?

MELINA BUCHER is located in Mannheim in Southern Germany. We are operating our own atelier where we design and manufacture handbags and small leather goods. If you want to take a look at one of the last remaining German handbag manufactories, please contact us and we can arrange something!

Find our full address here.

Who is behind the brand?

MELINA BUCHER was founded by Melina Bucher in 2019. Being an animal-lover and fashion enthusiast, she was dedicated to change the fashion industry to become a more ethical, better place. Today, she is surrounded by a highly passionate team of crafts(wo)men and accessories designers, creating future-minded leather goods. If you want to get to know the team a bit more, visit our atelier, or learn more about our founder here.

What is the brands vision?

MELINA BUCHER is an impact driven brand that develops outstanding vegan leather goods uniting ethics and aesthetics. By combining traditional bag craftsmanship and innovative biotechnology, we disrupt the leather industry to become more circular, ethical and sustainable. We design high fashion with modern values and meticulous attention to detail. Luxury – redefined.

What do you mean when you are saying you are a "vegan company"?

While there are, luckily, more and more vegan products launching on the market, as passionate vegans we go a little further. To ensure that our business does not harm animals in its operations, we make sure to source animal-free products as best as we can. For example, we only buy vegan certified paper for our office (yes, paper can include animal-derived ingredients), use a tape with a vegan glue for our packaging and work primarily with freelancers that are mission aligned. Some say we are excessive when we spent days researching a vegan printing facility, but that is just what we do!

Where can I find your products in stores?

MELINA BUCHER has no stores yet and is operating mainly online. If you live in the region of our atelier or plan a trip, please reach out as we are always more than happy to get to know you and show you how our handbags are made or consult you on the best product for you.

About our products

What is a vegan handbag?

Animal welfare is very dear to our hearts. This is why our products are 100% vegan with PETA-approved vegan certification. For a handbag or leather good to be vegan, its manufacturing process has to rely solely on animal-free components. All materials used, including adhesives and dyes, do not contain animal derived ingredients.

MELINA BUCHER is operating the first master fine bag manufactory specialized in vegan and biobased materials in Germany. We consider ourself a vegan company as we try to avoid harming any animals in all our operations. We use animal-friendly materials for our packaging: your MELINA BUCHER handbag is shipped in a recycled card box wrapped with paper-based tape and sealed with vegan glue. Furthermore, the paper in our office and our marketing materials are vegan and circular certified (yes, paper can include animal components).

You can learn more about our dedication to animal welfare here.

Why are MELINA BUCHER bags 100% vegan?

We simply believe that non-human animals are not worth less. Their wellbeing is important to us. That is why our products are free from any animal derived ingredients and are PETA-approved vegan certified.

Which materials are used by MELINA BUCHER?

MELINA BUCHER has the vision to create completely circular vegan leather goods in the future and is therefore involved in different EU research projects to investigate and develop materials.

After years of development, MELINA BUCHER was the first brand worldwide to launch a handbag made with the progressively vegan material MIRUM®, a 100% bio-based and plastic-free vegan leather material. MIRUM® is made from natural raw materials only and designed to safely return to nature after use. For inner lining, MELINA BUCHER uses certified organic cotton from a German textile manufacturer, as well as zippers made in Germany and metal accessories made in Italy. We are currently working with different material innovators to develop innovative, plastic-free reinforcements made from hemp, algae or mycelium.

To learn more about our material developments, visit our lab.

What are the exact ingredients of the plastic-free material MIRUM®?

MIRUM® is made of natural ingredients only. It contains 47% FSC-certified natural rubber, 25% plant and mineral fillers, 28% natural waxes and oils. To learn more about this game-changing material, visit our dedicated MIRUM® page.

What does the PETA-approved vegan certification mean?

PETA is an international animal welfare organization. The PETA-approved vegan certification means that this animal welfare organization looked at our supply chain and attested that we are not using any animal-derived ingredient.

Doesn't a vegan handbag simply mean a handbag made of faux leather?

Definitely not. Faux-leather or imitation leather is a term used to distinguish it from animal leather, which is defined in Germany according to the RAL 060 A2 standard. Any material that imitates leather can be described as faux leather. It is also used for animal leather that is coated with more than 0.15 mm of non-animal materials. So buying a handbag made of faux leather does not automatically guarantee an animal-friendly product.

A vegan handbag is therefore made exclusively from materials, adhesives and dyes without animal-derived ingredients.

You are a designer brand – why don’t you use genuine leather?

We are particularly keen to change the perception of leather as a luxury good. Leather as it is used in the fashion industry today is neither particularly expensive, nor is it “natural”. Most leathers you see in luxury handbags today are coated in plastics to make them more “even” and durable.

Commonly used materials such as leather, wool, and fur do not align with our ethical and sustainable values. Those materials are not only harmful for animals, but also have a huge negative impact on the environment and the people involved in the production process. Luxury of the next generation is working with next-generation materials – MELINA BUCHER is therefore working with materials that are utilizing bio-technology and are powered by nature. MIRUM®, the progressive vegan leather we use for our collections, is 100% bio-based, plastic-free and feels highly luxurious. However, the use of sustainable and ethical materials does not come at the expense of quality. It inherently comes with water-repellant properties and is stain resistant and easy to clean.

Where are MELINA BUCHER products made?

MELINA BUCHER handbags and small leather goods are handmade in our own atelier in Germany. Some selected items are made by European partner manufactories. You can find details on the transparency map of your selected product.

Care & Repair

How do I clean my new handbag?

Our vegan leather is a very innovative and highly durable material. You do not need any wax or impregnation to keep it beautiful for a long time. It is easy to clean - for common stains just use a soft cloth and water.

Note: Always try cleaning method in a hidden area first to determine result. We are not responsible for any damages incurred while cleaning. So keep your baby safe!

How does the 2-year warranty work?

You have a 2-year warranty on all damage to the product that is
attributable to the materials or production.

The warranty does not apply to damage caused by use (e.g. scratches).

You can report the damage to the product with detailed information using one of the contact options on our website. We will repair the product in our atelier in Germany.

Can you also repair my product?

If you have accidentally damaged your beloved MELINA BUCHER bag, please reach out to us and we are happy to repair it in our German atelier.

Sustainability

Which materials are used by MELINA BUCHER?

MELINA BUCHER has the vision to create completely circular vegan
leather goods in the future and is therefore involved in different EU research projects to investigate and develop materials.

After years of development, MELINA BUCHER was the first brand worldwide to launch a handbag made with the progressively vegan material MIRUM®, a 100% bio-based and plastic-free vegan leather material. MIRUM® is made from natural raw materials only and designed to safely return to nature after use. For inner lining, MELINA BUCHER uses certified organic cotton from a German textile manufacturer, as well as zippers made in Germany and metal accessories made in Italy. We are currently working with different material innovators to develop innovative, plastic-free reinforcements made from hemp, algae or mycelium.

To learn more about our material developments, visit our lab.

Where do you manufacture your products?

MELINA BUCHER handbags and small leather goods are handmade in our own atelier in Germany. Some selected items are made by European partner manufactories. You can find details on the transparency map of your selected product.

How do you ensure to minimize your footprint for shipment and packaging?

We try to minimize our transport links as much as possible by working with local suppliers and a European supply chain in a close area (except for MIRUM® vegan leather that is right now only produced in the US).

MELINA BUCHER runs its own atelier where we manufacture our handbags and small leather goods in a made-to-order process. We ship to our customers with DHL GoGreen and similar services with CO2 compensation whenever possible. For the shipment to you, we use recycled card boxes and paper-based tape with vegan glue as well as bio-based international invoice envelopes. The paper we use in our office is Cradle-to-Cradle Silver certified and made in Germany. On our product pages you can find a transparency map with more information on the suppliers of the exact product you are interested in.

How does MELINA BUCHER promote sustainability in the design process?

MELINA BUCHER has the vision to create fully circular vegan leather goods. We are therefore investigating a lot of different biomaterials in our lab and our design work includes creatively working with those materials in new and exciting ways.

Durability, trans-seasonality and multifunctionality play a key role in our exclusive collections. MELINA BUCHER handbags are characterized by a timeless, yet modern design that plays with contrasts: traditional, century old bag craftsmanship meets next generation materials; soft curves meet precise geometric lines and luxury meets empathy.

Most of our products are created in a made-to-order process where each item is exclusively handmade for you in our German atelier. This way we ensure that we do only produce what you want and need.

Is vegan leather more sustainable than animal leather?

The easy answer is “yes”, because the peer-reviewed studies comparing animal leather and leather alternatives on different sustainability measures (carbon
footprint, water intensity, energy intensity, toxicity) show a clear direction towards vegan leather alternatives having lower footprints.

However, ecological sustainability has many dimensions and there is no large data body on direct comparisons between animal leather and vegan alternatives. Also, there is a huge variation between different vegan leathers or animal leathers depending on where they are produced, which type of processes are implemented and which energy mix is used. For example, there is a huge difference between a chrome-tanned leather made in Bangladesh and a veg tanned leather made in Germany. The same applies for “vegan leathers”: there are many different technologies like synthetic leather (made from PU or PVC), plant plastic hybrids or mycelium. Those are also manufactured in different countries in different processes.

So let’s look at the materials we are using: MIRUM®, the 100% bio-based and plastic-free vegan leather we use for our collections, emits ca. 2.1 kg CO2 equivalents / kg of material. This is ca. 90% less than the average animal leather in studies. It also needs neither water nor chemical dyes during closed-loop manufacturing. And it is circular by design, meaning cuttings, scraps, and worn-out MIRUM® can be recycled into new MIRUM®, closing the production loop. As it is bio-based and bioneutral, MIRUM® can ultimately rejoin the Earth’s nutrient cycle, closing the natural loop.

You can learn more about the sustainability of animal leather and vegan materials according to different criteria in our magazine.

What are MELINA BUCHER's plans to further improve the sustainability of its products?

Our current main focus is “good in, good out”, meaning that we work
on creating leather goods with natural materials only that can safely return to nature without releasing any toxins. We are therefore working with circularity experts and in EU-funded R&D projects to investigate biomaterials for all parts of leather goods, like reinforcements, dyes, glues and edge paints.

You can learn more about our projects in our lab.

Shipping & Returns

How long does it take until my order arrives?

It usually takes 1-2 business days for your MELINA BUCHER handbag to ship. Please note that made-to-order handbags and accessories are handmade exclusively for you in our German atelier and can take 2-3 weeks to be prepared.

Once your order has been shipped, you will receive the shipping confirmation with your tracking number via email. The shipping time will be dependent on the courier service you choose and the country you live in. You can choose between the following shipping options:

Germany

Free shipping, takes 2-5 business days

€20 express shipping, takes 1-2 business days

EU

Free shipping, takes 2-5 business days

€20 express shipping, takes 1-2 business days

United Kingdom and Switzerland

Free shipping, takes 2-5 business days

€20 express shipping, takes 1-2 business days

Rest of Europe

€20 shipping, takes 2-10 business days

€50 express shipping, takes 1-2 business days

United States & Canada

€20 shipping, takes 2-10 business days

€50 express shipping, takes 1-2 business days

Rest of the World

€20 shipping, takes 2-10 business days

€75 express shipping, takes 1-2 business days

You want to present our handbag for a special occasion and are in a hurry? Please contact our customer service and we will do our best to make it possible!

For more details, please see our dedicated Shipping page.

How long does it take for my made-to-order product to arrive?

MELINA BUCHER offers an exclusive collection of made-to-order handbags and small leather goods that are handmade for you in our atelier in Germany. If you decide for one of those items, it usually takes our master bag craftsmen 2-3 weeks to create your dedicated product to be shipped.

Do you ship internationally?

We ship internationally to bring joy to our Bucherbabes all around the world. You can find more information on shipping and returns here.

How do I track my shipment?

You can track your order with the tracking code in your order confirmation mail. Please note that the link can take up to 48 hours to update.

The tracking is not updating, what can I do?

Get in touch with us, we we are happy to help!

We love your excitement about getting your new MELINA BUCHER handbag! Tracking information can take up to 48 hours to update. For more accurate tracking information on international orders, you can check your local post office’s online tracking or directly contact your local post or customs office.

Will I be charged customs?

All international orders outside the EU are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your order and shipping total. MELINA BUCHER is not responsible for fees associated with import. All fees must be paid by the parcel recipient.

How does the 30-day return policy work?

We want you to love our handbags just as much as we do! If you are not happy with our product, you can send it back within 30 days of receiving the order. All items must be in their original and respective packaging. MELINA
BUCHER
 is not responsible for any express shipping and return fees. We recommend sending your return using a carrier that offers tracking services. Once the return is received and quality checked, you will receive a refund for the items.

Please contact our customer service if you want to send back your item and send your order back to:

MELINA BUCHER
G6, 15
68159 Mannheim
GERMANY

Payment

Which payment options do you offer?

MELINA BUCHER accepts the following payment methods:

Is payment security ensured?

MELINA BUCHER operates from Germany and our website is hosted by Shopify. We do not get access to view or store your credit card information.

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.

Shopify is PCI DSS compliant. Find Shopify's compliance reports here.

Will I be charged any payment fees?

The final total you see during checkout is in Euro, USD or GBP. Depending on the chosen payment method, your credit card provider might convert your funds to one of these currencies and apply the current exchange rate. Depending on your bank, it may charge additional fees for foreign currency transactions. Please contact your bank for further information.

Press

Where do I send press inquiries?

Please send your press inquiries to press@melinabucher.com.

For more press information or links to published articles, please visit our press page.

Do you have a press kit available?

You are interested to get more detailed information about our company?

In our media kit download section you find campaign pictures, logos in different formats and the latest press releases.

How can I subscribe to the press mailing list?

Our press mailing list is the first place to find out all the latest
news about MELINA BUCHER. To be included, please send us a short e-mail to press@melinabucher.com.

Gift Services

Can I order a gift wrapping?

Your MELINA BUCHER products will come carefully packed in a MELINA
BUCHER magnetic gift box
and with a handwritten letter. You can add a special gift wrapping in the shopping cart and personalize the letter with your own message during the checkout.

Our magnetic gift box as well as packing materials are all vegan and
plastic-free, caring for animals and our environment.

Can I add a personal note to the gift?

Yes, you can add a personalized, handwritten letter to your package. You can add the text during checkout and we will make sure to add a handwritten letter with your text to the gift.

I would like my gift to be a surprise. How can I make sure the recipient is not notified about the package in advance?

If you wish your gift to be a surprise, please enter your own phone number and email during checkout. We send out an order and shipment information via email and / or phone, so entering your contact details makes sure that the recipient is not notified.

If you enter the gift recipient's phone number and email, they may be notified of the delivery date and time, depending on the delivery method chosen.

Is it possible to send a gift directly to my beloved one?

You can enter the recipients address directly during checkout in the section “Delivery Address”. Please keep in mind that you need to enter your own address in the section “Billing Address” and to add your email and phone number in case you do not want the recipient to be notified about the shipment.

Is an invoice included in the packaging of a gift item?

MELINA BUCHER strives to eliminate paper waste as much as possible and we send our invoices only via email. Please make sure to enter your own email during checkout under contact details so that the recipient is not getting any shipping notifications or the invoice.

Does MELINA BUCHER offer personalization services for gift items?

MELINA BUCHER designs and handcrafts its leather goods in our own atelier in Germany. Our atelier offers a wide range of personalization options, from a bespoke handbag to exclusive colors and lettering. Please reach out to our customer service to find the perfect item for your loved one.

I would like advice on choosing a MELINA BUCHER gift. Can you help me?

It is our pleasure to find the perfect item for you. Please reach out to
our customer service and let us know if you wish for a consultation via email, video or a personal consultation in our atelier in Mannheim, Germany.

B2B Services

Does MELINA BUCHER offer B2B services for material innovators?

Yes, we offer multiple services from consultation over networking and
collaboration, brand and product development to material testing and
prototyping. Click here and reach out to us.

I am working for a corporate and want to make a sustainable impact. Do you offer any corporate gifting options?

We do! Achieve a sustainable impact with our corporate gifts. Whether as recognition for loyal business partners, as a warm welcome gift for new employees, for anniversaries or Christmas - we create valuable corporate gifts that leave a lasting impression and enhance your image sustainably. Click here to have a look at our gifting options.